PRIVACY POLICY

Todays Look Australia (TLA) (ABN 94 271 071 639) Privacy Policy

Todays Look Australia (TLA) (ABN 94 271 071 639) is dedicated to safeguarding the confidentiality of your personal information. This Privacy Policy outlines the specifics concerning your data association with TLA, encompassing services and engagements with us. A copy of this policy can be accessed on our website at todayslook.com.au, or you may request a copy from our Customer Service team.

For Financial Services, a distinct Privacy Policy is available here. Team Members of TLA and job applicants can reach out to our HR team for insights into the privacy of their details and refer to the relevant Privacy Notice on our careers page when applying for a position. It should be noted that this policy does not extend to the personal information of our Team Members in their role as employees.

This Privacy Policy pertains to the products and services we offer, and by using our services, you agree to consent to the collection, utilization, and disclosure of your information in line with delivering these services.

Information Collection Methods

The nature of personal information gathered about you depends on your interactions with us. Personal Information encompasses data concerning an identifiable individual. While interacting with us anonymously or using a pseudonym is generally feasible, there are instances where this might impede our ability to furnish you with products and services – for instance, when placing online orders.

The types of personal information collected and utilized vary based on your engagements and transactions with us:

Generally, what We Collect

Data Collection

Contact name and details

Payment and transaction specifics like type, bank details, credit card information, etc.

Delivery address or pickup details

Location details tracked via your smartphone or device

Sensitive details such as skin type in cosmetics or size specifics in intimate apparel may be requested by certain departments to cater products/services

Video footage captured through closed-circuit television (CCTV)

Website-related technical information like browser data, visited websites, IP address, user preferences, device type, etc.

Transaction-specific Details

Purchase history including product/service acquisitions and interactions

Participation in the TLA Program along with other ongoing programs

General :

Data Collection Methods

Visiting TLA stores or using/accessing related platforms such as the TLA website, social media platforms, or App

Online shopping at TLAs digital outlets including social media platforms

Account establishment on the TLA Online platform

Participation in various activities like making purchases/orders; leaving items for assessment/repair; attending events/functions; creating gift registries; entering contests/surveys; submitting feedback/enquiries; engaging in promotions/surveys; posting reviews/comments/ratings; joining mailing lists

Loyalty Program-related Data

Membership specifics including name, contact info, date of birth, etc.

Transaction particulars such as purchase history & payment methods used

Location tracking through smart devices

Recipient details for rewards/gift cards

Our communications with you may be monitored and recorded for security, dispute resolution, and training purposes. Additionally, video and audio surveillance devices are in operation at our premises.

The collection of personal information by third parties may involve obtaining data from sources like public records, information service providers, and administrators of TLA products and services such as payment cards and insurance. Brands, businesses, and third parties operating within TLA stores or online possess, the personal information you provide to them (e.g. when subscribing to their mailing list or indicating product preferences) and their privacy policies that we recommend reviewing before sharing your details. TLA bears no responsibility for the privacy practices of these entities, with this policy not extending to them. Some third parties offering health-related services (e.g., breast screening, weight loss services, or optometry services) may collect sensitive information.

When supplying personal information to our authorized third parties (we may utilize this data to update and rectify your details in your TLA account (including those of your Additional Cardholder).

To maintain the accuracy of your information, please notify us of any updates to your details or amend your account particulars by logging in.

The use of cookies involves the automatic collection of data through interactions with the TLA website, The TLA Market, TLA websites, Affiliates websites, Apps,  and electronic communications via cookies. Cookies are small text files placed on computers or devices by websites or Apps. Typically used to identify returning users and remember user preferences, cookies allow statistical analysis of usage behavior as well as aggregated data enabling customization of user experiences on websites. TLA utilizes this information for statistical analysis purposes and to enhance website functionality and usability.

Moreover, usage of TLA Apps may entail periodic collection of technical data along with related insights (including mobile device technical specifics and system preferences) facilitating software updates provision and support services related to the Apps. Third-party cookies might also be utilized by TLA to deliver targeted advertisements based on past website visits and interactions. We utilize cookies to inform you about products or promotions that we believe it may interest you. You have the option to disable cookies by adjusting your web browser settings.

The collection of personal information serves various purposes, including product and service provision, enhancement, customization, and support for business operations. These purposes encompass delivering products and services, improving service operations for an enhanced customer experience, collaborating with service providers for transaction processing and delivery, managing accounts such as online and loyalty program accounts, and facilitating direct marketing through various channels like events and social media.

Furthermore, personal information is collected for communication with customers, conducting research for product/service enhancement, tailoring promotional offers based on user behaviour analysis, investigating fraud cases for safeguarding business interests, responding to queries or feedback from customers, interacting with regulatory bodies as required by law. Additionally, personal information may be used for other purposes disclosed at the time of data collection or as permitted by law with proper consent.

In terms of direct marketing and advertising technologies usage by TLA, consent is implied when providing contact details allowing TLA to reach out via various communication channels including mail, email, social media, and SMS messages. If you prefer, you can provide us with your personal email or mobile number instead of a work-related email accessible to your colleagues.

If you wish to withdraw your consent or opt out of receiving direct marketing communication from us, you can do so by:

Contacting our Customer Service team at 02 6189 3777

TLA Members and Additional Cardholders can reach out to the TLA Customer Service team at 02 6189 3777

Utilize the unsubscribe option provided in our electronic messages (e.g., email, SMS, MMS) to stop receiving such communications.

Adjust the permissions and notifications on your device to prevent TLAs mobile applications from accessing certain information.

To unsubscribe from direct marketing emails does not automatically exclude you from receiving digital Rewards through TLA. You can opt out of receiving digital Rewards by clicking the unsubscribe link in emails from TLA. However, future earned Rewards will only be accessible via the TLA App.

In terms of sharing personal data, we collaborate with various suppliers who assist in fulfilling requests or executing specific functions on our behalf. 

These include:

Third-party service providers for product delivery, payment processing, promotions communication, and research

Loyalty program partners and technology services for data analysis and hosting

Retail brands and sellers offering products within our stores and online platforms

Business advisors for legal or financial consultation as necessary

Regulatory bodies for compliance with laws

The personal information under our custody may exist in electronic or physical formats, whether stored onsite at a TLA establishment or with our accredited service provider. Our designated service providers must adhere to and align with our stringent information security protocols to mitigate the potential risks associated with unauthorized access to, as well as the loss, misuse, or unauthorized modification of personal data.

Furthermore, we implement various security measures and employ a combination of tools, procedures, and technological safeguards to safeguard your personal information. For instance, all Team Members are agreed to abide by internal information security guidelines that include restrictions on accessing systems containing personal data.

While we strive to uphold the confidentiality of users personal information on our website, we cannot ensure the absolute security of information shared online. Disclosure of such details is done at your own discretion since no transmission method over the Internet or electronic storage system can guarantee 100% security. To enhance protection for your personal data, it is advisable to maintain the confidentiality of your account details, restrict access, utilize a strong and unique password, limit computer access, and log out after each use. If you detect any unauthorized access incident, kindly notify us promptly.

Third-Party Sites

We may display advertisements from third parties and other content linking to third-party websites. These external links not managed by TLA are provided for convenience purposes. Clicking on such third-party ads or links redirects you away from TLAs domain; hence any personal data shared will not fall under this Policys coverage. TLA disclaims responsibility for the privacy or security practices exercised by those sites; therefore, you should familiarize yourself with the privacy and security policies of third-partys websites before disclosing any personal information.

Access

For requests concerning accessing your stored personal information with us, please reach out to our Privacy Officer directly. Typically, we grant access to your personal data unless certain legal exceptions apply. When requesting access, provide detailed specifications about the specific information sought to aid in retrieval processes. Identity verification might be necessary before fulfilling any requests; this entails providing satisfactory proof of identity as determined by us. In cases where a third party has been authorized to submit a request on your behalf, we require them to demonstrate authorization or alternatively seek direct permission from you.

Correction

When a request is made for the correction of personal information held by us, or if it is determined that the information we possess is inaccurate, outdated, incomplete, irrelevant, or misleading, we will take appropriate measures to rectify it. Our objective is to ensure that the information remains accurate, current, complete, relevant, and not deceptive based on its intended purpose. Corrections should be made to your personal information, and if it has been previously shared with another entity governed by the Privacy Act, you have the right to request us to notify that specific entity. We will make reasonable efforts to fulfill this request unless it proves impractical or unlawful.

It is essential that all personal information provided to us is thorough, precise, genuine, and accurate. Failure to adhere to these standards may impede our ability to deliver the products and services you have requested. Any amendments made to your personal information will be duly recorded in your account or records. It is acknowledged that there are circumstances where TLA may presume accuracy and completeness and retain the discretion not to amend personal information as permitted by relevant legislation.

Complaints or Inquiries

For further clarification on how we handle your personal data or for any inquiries regarding our Privacy Policy or if you wish to raise a complaint concerning an alleged violation of the Privacy Act, please get in touch with our Privacy Officer via email or mail phone, todayslook.com.au.

In cases where a written complaint is requested from you, discussions pertaining to your complaint may involve sharing details with our staff members and service providers as necessary and appropriate.

All complaints received by our Privacy Officer will be impartially addressed promptly, considering all factors surrounding the complaint. Typically, we aim for complaints to be investigated promptly with responses provided within 30 days upon receipt. However, if an investigation requires more time, due to complexity factors, you will be informed accordingly.

Updates on Policy

TLA reserves the right to modify this Privacy Policy periodically without prior notice. It is advisable for you to regularly review this page for any updates. The most recent version will be published on our website while copies can also be obtained by contacting our Customer Service team.

General

This Privacy Policy along with your utilization of TLAs services including the website are subject entirely to laws in Australia. By using these services, you consent to abide by the exclusive jurisdiction of Australian courts. Please note that certain privacy laws in other countries may offer distinct rights regarding your personal data which might not align completely with Australian Privacy Principles. The available rights encompass the entitlement to be forgotten, the rights concerning data transferability, and the right to dissent. If you wish to assert these entitlements and are in these jurisdictions, you may initiate the process by reaching out to our Privacy Officer via email for evaluation.

For comprehensive details on privacy matters, please refer to the official website of the Office of the Australian Information Commissioner at www.oaic.gov.au.